A director of e-commerce operations at a rapidly growing multi-channel retailer. Started in traditional retail but has fully embraced digital transformation. Manages a team of 50+ and oversees shipping operations across multiple distribution centers.
- 15 years of retail experience, last 8 in e-commerce
- Constantly evaluates new technology solutions
- Prioritizes customer experience and delivery promise accuracy
- Struggles with peak season shipping capacity
- Focuses on data-driven decision making
- Manages relationships with multiple shipping carriers
- Concerned about rising shipping costs and customer expectations
- Regular speaker at retail technology conferences